{"id":28,"date":"2024-03-06T11:17:18","date_gmt":"2024-03-06T11:17:18","guid":{"rendered":"https:\/\/ecsuite.com\/support\/?p=28"},"modified":"2024-03-27T12:22:03","modified_gmt":"2024-03-27T12:22:03","slug":"nmi-faq","status":"publish","type":"post","link":"https:\/\/ecsuite.com\/support\/nmi-faq\/","title":{"rendered":"NMI FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How do I reset my&nbsp;password?<\/h2>\n\n\n\n<p><a href=\"https:\/\/ecsuite.com\/support\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a>&nbsp;and one of EC Suite's support representatives will assist you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I search for a&nbsp;transaction?<a href=\"https:\/\/kb.ecsuite.com\/NMI+FAQ#How_do_I_search_for_a_transaction_\"><\/a><\/h2>\n\n\n\n<p>To search for a transaction from the gateway portal:<\/p>\n\n\n\n<ul>\n<li>Log in to the&nbsp;<a target=\"_blank\" href=\"https:\/\/secure.nmi.com\/merchants\/login.php?cookie_check=1&amp;auth_error=0\" rel=\"noreferrer noopener\"><strong>Gateway Portal<\/strong><\/a>.<\/li>\n\n\n\n<li>From the&nbsp;<strong>Main Menu<\/strong>, select&nbsp;<strong>Reports&nbsp;<\/strong>under the&nbsp;<em>Trans Reports<\/em>&nbsp;header.<\/li>\n\n\n\n<li>In the&nbsp;<strong>Search Transaction<\/strong>&nbsp;box, you may enter as little or as much information as you like, then click&nbsp;<strong>Submit<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How do I issue a&nbsp;refund?<a href=\"https:\/\/kb.ecsuite.com\/NMI+FAQ#How_do_I_issue_a_refund_\"><\/a><\/h2>\n\n\n\n<p>To refund a transaction from the gateway portal:<\/p>\n\n\n\n<ul>\n<li>Log in to the&nbsp;<a target=\"_blank\" href=\"https:\/\/secure.nmi.com\/merchants\/login.php?cookie_check=1&amp;auth_error=0\" rel=\"noreferrer noopener\"><strong>Gateway Portal<\/strong><\/a>.<\/li>\n\n\n\n<li>Click&nbsp;<strong>Refund&nbsp;<\/strong>from the&nbsp;<strong>Main Menu<\/strong>&nbsp;under&nbsp;<em>Credit Card<\/em>.<\/li>\n\n\n\n<li>Enter the&nbsp;<strong>Transaction ID<\/strong>&nbsp;of the original transaction you wish to void. You may also use the magnifier icon to look up a transaction.<\/li>\n\n\n\n<li>Select&nbsp;<strong>Refund&nbsp;<\/strong>to complete the action.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p><strong>Note:<\/strong> For additional assistance, please view our <a href=\"https:\/\/ecsuite.com\/support\/wp-content\/uploads\/2024\/03\/VT-CC-Guide-ECS-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Virtual Terminal Guide<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Can I accept pre-paid&nbsp;cards?<\/h2>\n\n\n\n<p>Yes, customers may use prepaid gift cards that are branded with a Visa, American Express, MasterCard, or Discover logo at any merchant location accepting the particular card brand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I use a virtual terminal?<a href=\"https:\/\/kb.ecsuite.com\/NMI+FAQ#Can_I_use_a_virtual_terminal_\"><\/a><\/h2>\n\n\n\n<p>Yes, NMI provides you with access to a virtual terminal to manually process credit cards. Please see <a href=\"https:\/\/ecsuite.com\/support\/wp-content\/uploads\/2024\/03\/VT-CC-Guide-ECS-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">instructional PDF<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/kb.ecsuite.com\/NMI+FAQ#Can_I_accept_pre-paid_cards_\"><\/a><a href=\"https:\/\/kb.ecsuite.com\/NMI+FAQ#How_do_I_reset_my_password_\"><\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>How do I reset my&nbsp;password? Contact us&nbsp;and one of EC Suite's support representatives will assist you. How do I search for a&nbsp;transaction? To search for a transaction from the gateway portal: How do I issue a&nbsp;refund? To refund a transaction from the gateway portal: Note: For additional assistance, please view our Virtual Terminal Guide. Can [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NMI FAQ - ECSuite Support<\/title>\n<meta name=\"description\" content=\"Learn more about NMI FAQ. Contact ECSuite Support for additional information or support.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NMI FAQ - ECSuite Support\" \/>\n<meta property=\"og:description\" content=\"Learn more about NMI FAQ. 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